Student accommodation frequently asked questions

These questions and answers cover the most frequently asked questions from tenants searching for a property, looking for a guide to moving in, or asking for advice on deposits or rent. If you don't see the answer to your question here, why not give us a call on 01792 514 516 or contact us. We would love to hear from you.


Alternatively, you can download our full Tenants advice notes including signature form from our tenants advice notes page by following this link .

  • If I see a property I like, how do I book a viewing?

    Viewings are by appointment only and must be arranged through our office, we have to give regard to existing tenants to ensure any disruption is kept to a minimum. In addition to this 24 hours notice must be given to existing tenants when booking a viewing unless we are already pre-booked into view that property with other groups. The majority of our viewings during busy periods are carried out as block viewings and are always arranged to meet at the property unless otherwise stated.

  • How do I go about securing a property?

    Once you have chosen your property you will be required to pay a deposit. This can be paid by cash, cheque or on line. The deposit is held as a security deposit initially. Once you move into the property, it is transferred into "My Deposits", a government backed deposit scheme.

  • Would my parents need to guarantee my rent?

    A parental guarantee is required for all student tenants which guarantees rent payment for the duration of your tenancy. Guarantee forms will be sent to your home address and we must receive these back, signed by your parents before the tenancy commences. You will not be allowed to move into the property until all forms are returned and signed. This will affect all tenants who are joint and severally liable.

  • When would my first rent instalment be due?

    Rent is payable in advance and is due on 1st July, 1st October, 1st January and 1st April. You are responsible to make rent payments on time. Arrears of more than 1 month will be placed in the hands of our solicitors and all fees incurred the tenant's responsibility.

  • As students do we need to pay council tax?

    Full time students are currently exempt from council tax; however any professional tenants that are living in a student house/flat will be responsible for making their own council tax payments. Please note that if any professional tenants live with students tenants they would be responsible for paying council tax for the whole property not just their share of it.

  • What happens at the stage where we move into the property we have taken?

    We will try to ensure that all properties are handed over in a clean/tidy condition at the start of tenancy, however please be aware that in most cases previous tenants may only have vacated on 30th June and therefore tenants wishing to move in on or around the 1st July may have cleaning and maintenance being carried out around them.

  • Is there anywhere provided to store my bike or park my car?

    For those of you with bikes we offer covered storage in some of our properties. Parking permits (although in limited supply) are available from Swansea City Council.

  • How would we get rid of our rubbish?

    Communal hallways will be cleaned on a 6 weekly basis, so please try and keep rubbish to a minimum in the communal areas. You are responsible for recycling your rubbish according to council requirements. There are clear instructions about recycling in each of our properties. Please make sure that all rubbish is put into the appropriate coloured bag, secured tightly and put outside the flat the night before the appropriate collection day, otherwise your rubbish will not be collected.Communal hallways will be cleaned on a 6 weekly basis, so please try and keep rubbish to a minimum in the communal areas. You are responsible for recycling your rubbish according to council requirements. There are clear instructions about recycling in each of our properties. Please make sure that all rubbish is put into the appropriate coloured bag, secured tightly and put outside the flat the night before the appropriate collection day, otherwise your rubbish will not be collected.

  • What happens if we have a maintenance issue in our flat/house?

    We have a full time maintenance team that are on hand daily to deal with any problems that may arise during the course of your tenancy. All maintenance problems must be reported to the office where a member of our maintenance team will be instructed to attend. We also offer a 24hrs maintenance service, this is for emergencies only. If it is not an emergency please wait and contact our office during the office hours, Monday-Friday 9am-5pm.

  • What happens if I lose my key or lock myself out of my flat/house?

    Locking yourself out of your flat or losing your keys is not classed as an emergency and there will be a charge of £40 if our maintenance staff are asked to attend such matters.

  • Would the Landlord or Agent carry out any inspections throughout our tenancy?

    Quarterly inspections are carried out on all our properties to ensure that you are happy, general maintenance standards are maintained and the property is being looked after by the tenants.

  • What happens if any damage is caused to the property by the tenants?

    If the property requires maintenance work to be carried out on it that has been caused by the tenants and it is the tenants fault, this will be invoiced to the tenants(s) immediately after the works have been carried out. Payment is to be made to the Digs office and not taken out of the deposits.

  • What happens when we need to move out of the property?

    If however the property is not left in the same condition that is was at the start of the tenancy (after cleaning) we typically would charge £20 per hour for cleaning services and £25 per hour for decorating. Carpet cleaning and other damage will be assessed and charged accordingly.

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